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  +44 20 3286 0808
  +61 2 8005 7980
 

FAQ ON DELIVERY & PAYMENT

Do you deliver team kit order to customers given address?

Yes we delivery the order, sample or bulk team kit order, at customers given address. You don’t have to go to collect your parcel. We offer the door delivery for free within UK.

How much I have to pay as transport?

We delivery the parcel at customers given address in UK for free of cost. We do not charge for transport.

Can I change the delivery address?

Yes you can change the delivery address before dispatch of the order. Once the parcel dispatched at your given address cannot be changed.

What is the approx turnaround time of team kit?

For Stock Team Kit we take 10 to 14 days to deliver the order. For Custom Made Team Kit we take 6 to 8 weeks to deliver the order. These lead times start when the order approval has been received by XL SPORTS. Turnaround time will reduce and fluctuate depending on the time of year and demand. For further info Please go to Delivery Info link of Order Info.

When I have to pay?

As soon as you place the order we send PayPal Invoice to pay and book the order. You have to pay the invoice immediately so that we can start the production.

How I can pay?

You can pay the PayPal Invoice via PayPal or you can use card. Both are safe.

Do you charge for stock samples?

We do not charge anything for samples though customers have to deposit a cost of the sample product into PayPal as security deposit. Once the sample returned back to us in good condition within 3 weeks we will refund back the money after deducting the postage fee (both way).

Can you send me fabric sample swatch in club colours?

Yes we can send fabric swatch in your club colours.

Can you make sample of my design and colours which I not found in your site?

Yes we can make custom made samples for you as per your design and club colours which are not in our website. Though we offer huge option to the customers.

Can I request few sizes of a product for trial?

Yes you can request sample products in 3-4 sizes just to check the fittings, measurement…etc.

Can I see photographs of sample I want, before dispatch?

Yes you can request for stock sample photo and custom made sample photo before we dispatch at your address.

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